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The Waxing Queen of Tucson

Privacy Policy

Effective Date: 11/1/2025Last Updated: 11/9/2025

1. Introduction

Welcome to The Waxing Queen of Tucson ("we," "our," "us"). We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://thewaxingqueenoftucson.com), use our services, or communicate with us via SMS or other channels.

By using our services, booking appointments, or providing us with your personal information, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please do not use our services or provide us with your information.

Contact Information:

  • Business Name: The Waxing Queen of Tucson
  • Address: 2919 E Broadway Blvd UNIT 230, Tucson, AZ 85716
  • Phone: 520-500-9237
  • Email: waxingqueenoftucson@gmail.com

2. Information We Collect

We collect various types of information to provide you with high-quality services and maintain effective communication:

2.1 Personal Information

  • Full name
  • Phone number
  • Email address
  • Mailing address
  • Date of birth
  • Payment and billing information

2.2 Health and Service Information

  • Skin type and sensitivities
  • Allergies and medical conditions relevant to beauty and skincare services
  • Service preferences and history
  • Appointment records

2.3 Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Website usage data and cookies
  • Booking system interaction data

2.4 Communication Records

  • SMS message history
  • Email correspondence
  • Customer service interactions
  • Marketing preferences and opt-in/opt-out status

Note Regarding Minors: We provide services to clients under 18 years of age only with prior written parental or legal guardian consent. When we collect information from minors, we require a completed parental release form and collect only the information necessary to provide safe and effective services.

3. How We Collect Information

We collect information through the following methods:

  • Intake Forms: When you complete our client intake and consent forms
  • Online Booking: Through our Square booking system
  • Website Interactions: Via cookies and analytics tools
  • Direct Communications: Through phone calls, emails, and SMS messages
  • In-Person: During appointments and consultations
  • CRM System: Information stored and managed through our Customer Relationship Management platform (GoHighLevel)

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 Service Delivery

  • Scheduling and managing appointments
  • Providing beauty and skincare treatments
  • Processing payments
  • Maintaining service records
  • Ensuring safe and effective treatments based on your health information

4.2 Communication

  • Sending appointment confirmations and reminders
  • Providing service updates and information
  • Responding to inquiries and customer service requests
  • Sending promotional offers and special deals (with your consent)

4.3 Business Operations

  • Improving our services and customer experience
  • Analyzing trends and customer preferences
  • Maintaining business records
  • Complying with legal obligations

5. SMS Text Messaging Program

5.1 Program Overview

The Waxing Queen of Tucson offers an SMS text messaging program to keep you informed about:

  • Appointment reminders and confirmations
  • Promotional offers and special discounts
  • Service updates and announcements
  • Business communications

5.2 Opt-In and Consent

By providing your mobile phone number and checking the opt-in box on our intake form, you expressly consent to receive SMS text messages from The Waxing Queen of Tucson. Your consent is not a condition of purchasing any goods or services.

5.3 Opt-Out Instructions

You can cancel the SMS service at any time. Simply text "STOP" to our number. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

5.4 Help Instructions

If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to us at 520-500-9237 or waxingqueenoftucson@gmail.com.

5.5 Message Frequency and Costs

Message frequency varies based on your appointment schedule and promotional activity. As always, message and data rates may apply for messages sent to you from us and to us from you. For questions about your text plan or data plan, contact your wireless provider.

5.6 Carrier Liability

Carriers are not liable for delayed or undelivered messages.

5.7 SMS Data Protection

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information.

6.1 Service Providers

We may share limited information with trusted service providers who assist us in operating our business, including:

  • Square: Payment processing and appointment booking
  • GoHighLevel: CRM management and SMS communications platform
  • Aggregators and SMS Service Providers: For the delivery of text messaging services only

These service providers are contractually obligated to protect your information and use it only for the purposes we specify. They are permitted to use your information solely to provide services to us, such as customer service support.

Important SMS Data Disclaimer: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

6.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Valid legal processes (subpoenas, court orders)
  • Government or regulatory requests
  • Protection of our rights, property, or safety
  • Prevention of fraud or illegal activity

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, excluding text messaging originator opt-in data and consent.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure storage of physical records
  • Encrypted transmission of sensitive data
  • Access controls and password protection
  • Regular security assessments
  • Staff training on data privacy and security

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to:

  • Provide you with our services
  • Maintain accurate business and appointment records
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce our agreements

When information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws.

9. Your Privacy Rights

Under Arizona law and applicable federal regulations, you have the following rights regarding your personal information:

9.1 Access and Correction

You have the right to access and request correction of your personal information. Contact us to review or update your records.

9.2 Opt-Out of Marketing

You may opt-out of receiving promotional SMS messages or emails at any time by:

  • Replying "STOP" to any SMS message
  • Clicking "unsubscribe" in promotional emails
  • Contacting us directly at 520-500-9237 or waxingqueenoftucson@gmail.com

9.3 Deletion Requests

You may request deletion of your personal information, subject to legal and business record-keeping requirements.

To exercise any of these rights, please contact us using the information provided in Section 1.

10. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookies through your browser settings, but disabling cookies may affect website functionality.

11. Children's Privacy

We provide services to individuals under 18 years of age only with the express written consent of a parent or legal guardian through our parental release form.

For clients under 18, we collect personal information (name, date of birth, contact information, and health information relevant to beauty and skincare services) only as necessary to provide safe and effective treatments. Parents or legal guardians have the right to:

  • Review the personal information we have collected from their minor child
  • Request correction or deletion of their minor child's information
  • Refuse to permit further collection or use of their minor child's information

Parents or legal guardians may exercise these rights by contacting us at 520-500-9237 or waxingqueenoftucson@gmail.com.

SMS Messaging for Minors: Clients under 18 may only opt into our SMS messaging program with explicit written consent from a parent or legal guardian on the parental release form. Parents or guardians may opt their minor child out of SMS messages at any time by texting "STOP" or contacting us directly.

We comply with the Children's Online Privacy Protection Act (COPPA) and all applicable laws regarding the collection of information from minors.

12. Arizona-Specific Provisions

This Privacy Policy complies with Arizona state laws, including:

  • Arizona Revised Statutes regarding data privacy and security
  • Requirements for informed consent for health-related services
  • Consumer protection regulations

13. Compliance with Industry Standards

We comply with all applicable industry standards and regulations, including TCPA (Telephone Consumer Protection Act) and CTIA (Cellular Telecommunications Industry Association) guidelines for SMS messaging programs.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

15. Consent

By using our services, booking appointments, providing your information on intake forms, or opting in to SMS communications, you acknowledge that you have read, understood, and agree to this Privacy Policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

  • The Waxing Queen of Tucson
  • Address: 2919 E Broadway Blvd UNIT 230, Tucson, AZ 85716
  • Phone: 520-500-9237
  • Email: waxingqueenoftucson@gmail.com
Contact Us(520) 500-9237The Waxing Queen of Tucson
Where to Find Us

2919 East Broadway Boulevard, Unit 230
Tucson, AZ 85716

Mon–Sun · 8am – 6pm

Core Services
  • Brazilian Wax
  • Facials
  • Microneedling
  • Chemical Peels
  • Dermaplaning
  • All Services
Consent Forms
  • Waxing Consent Form
  • Skin Consultation
  • Microneedling & Collagen Form
  • Chemical Peel Form
  • Parental Consent Form
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