The Waxing Queen of Tucson

Effective Date: 11/1/2025

Last Updated: 11/9/2025

1. INTRODUCTION

Welcome to The Waxing Queen of Tucson ("we," "our," "us"). We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://thewaxingqueenoftucson.com), use our services, or communicate with us via SMS or other channels.

By using our services, booking appointments, or providing us with your personal information, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please do not use our services or provide us with your information.

Contact Information:

Business Name: The Waxing Queen of Tucson

Address: 2919 E Broadway Blvd UNIT 230, Tucson, AZ 85716

Phone: 520-500-9237

Email: [email protected]

2. INFORMATION WE COLLECT

We collect various types of information to provide you with high-quality services and maintain effective communication:

2.1 Personal Information

Full name

Phone number

Email address

Mailing address

Date of birth

Payment and billing information

2.2 Health and Service Information

Skin type and sensitivities

Allergies and medical conditions relevant to beauty and skincare services

Service preferences and history

Appointment records

2.3 Technical Information

IP address

Browser type and version

Device information

Website usage data and cookies

Booking system interaction data

2.4 Communication Records

SMS message history

Email correspondence

Customer service interactions

Marketing preferences and opt-in/opt-out status

Note Regarding Minors: We provide services to clients under 18 years of age only with prior written parental or legal guardian consent. When we collect information from minors, we require a completed parental release form and collect only the information necessary to provide safe and effective services.

3. HOW WE COLLECT INFORMATION

We collect information through the following methods:

Intake Forms: When you complete our client intake and consent forms

Online Booking: Through our Square booking system

Website Interactions: Via cookies and analytics tools

Direct Communications: Through phone calls, emails, and SMS messages

In-Person: During appointments and consultations

CRM System: Information stored and managed through our Customer Relationship Management platform (GoHighLevel)

4. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

4.1 Service Delivery

Scheduling and managing appointments

Providing beauty and skincare treatments

Processing payments

Maintaining service records

Ensuring safe and effective treatments based on your health information

4.2 Communication

Sending appointment confirmations and reminders

Providing service updates and information

Responding to inquiries and customer service requests

Sending promotional offers and special deals (with your consent)

4.3 Business Operations

Improving our services and customer experience

Analyzing trends and customer preferences

Maintaining business records

Complying with legal obligations

5. SMS TEXT MESSAGING PROGRAM

5.1 Program Overview

The Waxing Queen of Tucson offers an SMS text messaging program to keep you informed about:

Appointment reminders and confirmations

Promotional offers and special discounts

Service updates and announcements

Business communications

5.2 Opt-In and Consent

By providing your mobile phone number and checking the opt-in box on our intake form, you expressly consent to receive SMS text messages from The Waxing Queen of Tucson. Your consent is not a condition of purchasing any goods or services.

5.3 Opt-Out Instructions

You can cancel the SMS service at any time. Simply text "STOP" to our number. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

5.4 Help Instructions

If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to us at 520-500-9237 or [email protected].

5.5 Message Frequency and Costs

Message frequency varies based on your appointment schedule and promotional activity. As always, message and data rates may apply for messages sent to you from us and to us from you. For questions about your text plan or data plan, contact your wireless provider.

5.6 Carrier Liability

Carriers are not liable for delayed or undelivered messages.

5.7 SMS Data Protection

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. HOW WE SHARE YOUR INFORMATION

We respect your privacy and do not sell, rent, or trade your personal information.

6.1 Service Providers

We may share limited information with trusted service providers who assist us in operating our business, including:

Square: Payment processing and appointment booking

GoHighLevel: CRM management and SMS communications platform

Aggregators and SMS Service Providers: For the delivery of text messaging services only

These service providers are contractually obligated to protect your information and use it only for the purposes we specify. They are permitted to use your information solely to provide services to us, such as customer service support.

Important SMS Data Disclaimer: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

6.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

Valid legal processes (subpoenas, court orders)

Government or regulatory requests

Protection of our rights, property, or safety

Prevention of fraud or illegal activity

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, excluding text messaging originator opt-in data and consent.

7. DATA SECURITY

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure storage of physical records

Encrypted transmission of sensitive data

Access controls and password protection

Regular security assessments

Staff training on data privacy and security

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. DATA RETENTION

We retain your personal information for as long as necessary to:

Provide you with our services

Maintain accurate business and appointment records

Comply with legal and regulatory requirements

Resolve disputes and enforce our agreements

When information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws.

9. YOUR PRIVACY RIGHTS

Under Arizona law and applicable federal regulations, you have the following rights regarding your personal information:

9.1 Access and Correction

You have the right to access and request correction of your personal information. Contact us to review or update your records.

9.2 Opt-Out of Marketing

You may opt-out of receiving promotional SMS messages or emails at any time by:

Replying "STOP" to any SMS message

Clicking "unsubscribe" in promotional emails

Contacting us directly at 520-500-9237 or [email protected]

9.3 Deletion Requests

You may request deletion of your personal information, subject to legal and business record-keeping requirements.

To exercise any of these rights, please contact us using the information provided in Section 1.

10. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookies through your browser settings, but disabling cookies may affect website functionality.

11. CHILDREN'S PRIVACY

We provide services to individuals under 18 years of age only with the express written consent of a parent or legal guardian through our parental release form.

For clients under 18, we collect personal information (name, date of birth, contact information, and health information relevant to beauty and skincare services) only as necessary to provide safe and effective treatments. Parents or legal guardians have the right to:

Review the personal information we have collected from their minor child

Request correction or deletion of their minor child's information

Refuse to permit further collection or use of their minor child's information

Parents or legal guardians may exercise these rights by contacting us at 520-500-9237 or [email protected].

SMS Messaging for Minors: Clients under 18 may only opt into our SMS messaging program with explicit written consent from a parent or legal guardian on the parental release form. Parents or guardians may opt their minor child out of SMS messages at any time by texting "STOP" or contacting us directly.

We comply with the Children's Online Privacy Protection Act (COPPA) and all applicable laws regarding the collection of information from minors.

12. ARIZONA-SPECIFIC PROVISIONS

This Privacy Policy complies with Arizona state laws, including:

Arizona Revised Statutes regarding data privacy and security

Requirements for informed consent for health-related services

Consumer protection regulations

13. COMPLIANCE WITH INDUSTRY STANDARDS

We comply with all applicable industry standards and regulations, including TCPA (Telephone Consumer Protection Act) and CTIA (Cellular Telecommunications Industry Association) guidelines for SMS messaging programs.

14. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

15. CONSENT

By using our services, booking appointments, providing your information on intake forms, or opting in to SMS communications, you acknowledge that you have read, understood, and agree to this Privacy Policy.

16. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

The Waxing Queen of Tucson

Address: 2919 E Broadway Blvd UNIT 230, Tucson, AZ 85716

Phone: 520-500-9237

Email: [email protected]